1. Scope and full refunds
This policy governs paid gifts when offered under the Terms. Current test gifts do not represent real charges or spendable rewards.
Before the intended recipient deliberately selects Open Gift, the sender may cancel for a full refund of the gift value, Givvr fee and collected tax, provided no reward has been issued and no fulfillment attempt is pending or unresolved. A preview, page load or automated scan is not deliberate opening. Eligible refunds return to the original payment method where available; processor and bank timing can vary. We do not deduct processing costs from this full refund.
2. After opening and uncertain outcomes
After deliberate opening, ordinary self-service cancellation ends. Issued merchant cards may become noncancellable even if unused, subject to their terms and applicable law. Mandatory remedies for unauthorized or duplicate charges, service failure and other legally protected circumstances remain available.
A timeout does not prove that a reward or refund failed. We reconcile uncertain provider outcomes before issuing another reward or refund. If the promised eligible card cannot be provided, we work with the affected parties on an agreed eligible alternative or an applicable refund or other required remedy; we do not silently reduce gift value.
3. Unclaimed value and required rights
There is no contractual blanket 14-day claim deadline, automatic 14-day refund or forfeiture of unclaimed paid gift value. An access-link deadline does not by itself extinguish the underlying value. Issued rewards and merchant cards can have different lawful expiration, inactivity and redemption terms, disclosed at the required stage.
Gift principal, mandatory cash-redemption and expiration protections, and applicable unclaimed-property notices, reporting and remittance obligations are preserved. Account closure does not erase them. Contact us about an inaccessible link, unclaimed value or required remedy.
4. Get help
Email support@givvr.app with the gift or transaction ID and a description. Do not send passwords, OTPs, card details, gift links or redemption codes. We may verify your authority to request help. Mailing address: Givvr Inc., 24603 Via Tecolote, Calabasas, CA 91302, United States.